Taylorsville Towing and Roadside Assistance: Planning Your Request

A vehicle that will not start, a flat tire and a vehicle damaged in a collision do not need the same response. Tell dispatch what happened before assuming that a roadside fix or a particular truck is suitable.

1. Give the pickup location

Provide the street or highway, direction of travel and nearest intersection or exit. Mention a garage height, locked gate, slope or restricted shoulder. A city name alone does not identify a usable pickup point.

2. Explain the vehicle and symptoms

Give the year, make, model and drivetrain. Explain whether the engine cranks, the wheels roll and the steering moves. Mention warning lights, damage and missing keys. Manufacturer instructions can affect loading and transport.

3. Match the requested help

Some battery, tire, fuel or locked-door problems may be addressed at the pickup location. A damaged vehicle, unsuitable spare or unsafe work area may require a tow. Check the existing service information and ask dispatch to assess the request.

4. Confirm the arrangements

For a tow, identify the destination and whether it can receive the vehicle. Ask about appropriate equipment, a current ETA, the full price and accepted payment methods. Do not assume a fixed arrival time, a warranty or an insurance-billing arrangement.

Useful service information

• Towing for a vehicle that cannot be driven safely.
• Roadside assistance for the symptoms at the pickup.
• Flatbed towing and vehicle-specific loading considerations.

Call 911 first for injuries, fire or immediate danger. Keep clear of traffic and follow emergency instructions while waiting.